Terms of Service

Last updated: 14 June 2026

Welcome to Olliva.

These Terms of Service set out the terms and conditions that apply when you access our website, browse our store, place an order, purchase a product, or otherwise use our services.

In these Terms, “Olliva”, “we”, “us” and “our” refer to Olliva, trading as Olliva. “You” and “your” refer to any person who accesses or uses our website, places an order, or purchases products from us.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy and Refund Policy. If you do not agree with these Terms, you should not access our website or purchase from us.

1. About Olliva

Olliva is an online lifestyle and comfort brand offering curated home comfort products, including the Willow Slippers.

Our website and online store are operated from Australia. These Terms apply to all visitors, customers, browsers and others who access or use our website.

2. Eligibility to use our website

By using our website or purchasing from us, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you are using our website with the consent and supervision of a parent or guardian.

You agree that any information you provide to us, including your name, email address, billing address, shipping address and payment details, will be accurate, current and complete.

You are responsible for maintaining the confidentiality of any account details, login information or passwords associated with your use of our website.

3. Our products

We make every effort to display and describe our products as accurately as possible. However, product colours, textures and appearance may vary slightly depending on your device, screen settings, lighting and photography.

Product descriptions, prices, colours, sizing, availability and other details may be updated from time to time without notice.

We reserve the right to modify, discontinue or limit the availability of any product at any time.

4. Product sizing and fit

Where we provide size guides, fit notes or product measurements, these are intended to help you choose the most suitable option. They are provided as a guide only.

For products such as slippers, fit may vary depending on foot shape, preferred fit, socks and personal comfort preference. Where a product is noted as running small, we recommend following the sizing guidance on the product page before placing your order.

It is your responsibility to review the size guide and product details before purchasing.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

Your order is not accepted until we have confirmed it by sending you an order confirmation email and your payment has been processed.

We reserve the right to accept, reject, cancel or limit any order for any reason, including but not limited to suspected fraud, payment issues, stock availability, pricing errors, delivery restrictions, or incorrect product information.

If we cancel or amend an order after payment has been received, we will contact you using the details provided at checkout and arrange an appropriate refund where required.

Please review your order carefully before submitting it. Once an order has been placed, we may be unable to change or cancel it if it has already been processed.

6. Pricing and payment

Prices displayed on our website may appear in Australian dollars (AUD) or in your local currency, depending on your location, selected market, browser settings, Shopify settings or other store settings.

The final price, shipping fees, taxes, duties and any applicable charges will be shown at checkout before you complete your purchase.

Where prices are displayed in a currency other than Australian dollars, currency conversion may be applied by Shopify, our payment provider, your bank, card issuer or another third-party provider. Exchange rates, conversion fees and international transaction fees may vary and are outside our control.

Prices, promotions, discounts and offers may change at any time without notice.

The price charged for a product will be the price displayed at checkout at the time your order is placed and will be confirmed in your order confirmation email.

Unless otherwise stated, product prices do not include shipping costs, customs duties, import taxes or other additional charges that may apply.

We use third-party payment providers to securely process payments. By providing payment information, you confirm that you are authorised to use the payment method provided.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.

7. Promotions and discounts

From time to time, we may offer discount codes, promotional offers, bundles, free shipping offers or limited-time promotions.

Promotions may be subject to additional terms, conditions, exclusions or expiry dates. We reserve the right to amend, suspend or cancel promotions at any time.

Discount codes must be entered at checkout and cannot be applied retrospectively unless we choose to do so at our discretion.

8. Shipping and delivery

We aim to process and dispatch orders within the timeframes stated on our website. Delivery timeframes are estimates only and may vary depending on your location, carrier delays, stock availability, peak periods, public holidays, customs processing or other circumstances outside our control.

We are not responsible for delays caused by shipping carriers or events outside our reasonable control, but we will assist where possible if an issue occurs with your delivery.

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, returned or lost due to incorrect or incomplete delivery details provided by you.

Once an order has been delivered to the address provided at checkout, responsibility for the safe keeping of the parcel passes to you.

9. Returns, exchanges and refunds

Returns, exchanges and refunds are handled in accordance with our Refund Policy, which forms part of these Terms.

Please review our Refund Policy before purchasing.

Nothing in these Terms or our Refund Policy limits or excludes any rights you may have under Australian Consumer Law, including your rights under consumer guarantees.

10. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a remedy if a product fails to meet a consumer guarantee. Depending on the issue, this may include a repair, replacement, refund or other remedy required by law.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.

11. Product use

Our products are intended to be used for their ordinary and described purpose.

The Willow Slippers are designed primarily for home and indoor comfort. Where product pages state that an item may be suitable for light or limited use on clean, dry covered areas, that does not mean the product is designed as an outdoor shoe or for heavy outdoor use.

You are responsible for using products safely, appropriately and in accordance with any care or use instructions provided.

12. Care instructions

Product care instructions may be provided on the product page, packaging or other materials.

Failure to follow care instructions may affect the appearance, durability or performance of a product. We are not responsible for damage caused by misuse, neglect, normal wear and tear, incorrect washing, exposure to heat, harsh cleaning products, or use outside the intended purpose of the product.

13. Accuracy of information

We aim to ensure that all information on our website is accurate, complete and current. However, occasional errors, inaccuracies or omissions may occur, including in product descriptions, images, pricing, shipping information, promotions, availability or sizing details.

We reserve the right to correct errors, update information, amend orders or cancel orders where information on our website is inaccurate, including after an order has been placed.

14. Website availability

We aim to keep our website available and functioning properly. However, we do not guarantee that access to our website will be uninterrupted, secure, timely or error-free.

We may suspend, restrict or discontinue access to all or part of our website at any time, including for maintenance, updates, security reasons or technical issues.

15. Third-party services and links

Our website may include links to third-party websites, apps, payment providers, delivery partners or other services that are not owned or controlled by Olliva.

We are not responsible for the content, policies, practices, accuracy or availability of third-party websites or services.

Your use of third-party services may be subject to separate terms and policies provided by those third parties.

16. Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell products to you.

Any sale made through our website is between you and Olliva. Shopify is not responsible for the products you purchase from us, the fulfilment of your order, or any issue arising from your purchase, except to the extent required by law or under Shopify’s own terms and policies.

17. Privacy

Your privacy is important to us.

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

Because our store is hosted by Shopify, Shopify may also collect and process certain personal information in connection with your access to and use of our website and checkout.

Please review our Privacy Policy for more information.

18. Intellectual property

All content on our website, including text, product names, branding, images, graphics, design elements, logos, videos, product descriptions, layout and other materials, is owned by or licensed to Olliva unless otherwise stated.

You may access and use our website for personal, non-commercial purposes only.

You must not copy, reproduce, distribute, modify, publish, display, sell, exploit or use any part of our website or content without our prior written permission.

“Olliva”, “Willow” and any associated brand names, designs, slogans or product names may be trademarks or brand assets of Olliva. You must not use them without our prior written consent.

19. User feedback, reviews and submissions

If you submit reviews, feedback, photos, comments, suggestions, ideas or other content to us, you confirm that you have the right to provide that content and that it does not infringe the rights of any third party.

By submitting content to us, you grant Olliva a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, edit and share that content for purposes including marketing, website content, customer support, product development and business promotion.

We may remove or moderate user content at our discretion, including content that is false, misleading, offensive, unlawful, harmful, defamatory, inappropriate, spam, or in breach of these Terms.

20. Prohibited uses

You agree not to use our website, services or content:

• for any unlawful, fraudulent or harmful purpose;

• to breach any applicable law, regulation or third-party right;

• to submit false, misleading or inaccurate information;

• to interfere with the security, functionality or operation of our website;

• to upload or transmit viruses, malware or harmful code;

• to scrape, copy, harvest or extract data from our website without permission;

• to impersonate another person or entity;

• to send spam, unsolicited promotions or harmful communications;

• to interfere with another customer’s use of our website;

• to misuse our products, website, checkout or customer support channels.

We reserve the right to suspend, restrict or terminate access to our website if we believe these Terms have been breached.

21. Automated access and bots

You must not use bots, scrapers, crawlers, automated tools, AI agents or other automated systems to access, copy, interact with, place orders through, or extract data from our website without our prior written consent.

We may use technical measures to prevent, limit or block automated access.

22. Disclaimer

To the maximum extent permitted by law, our website and services are provided on an “as available” basis.

We do not guarantee that our website will always be available, error-free, secure or free from harmful components.

Information on our website is provided for general product and shopping purposes. While we aim to keep information accurate and current, we do not guarantee that all website content will always be complete, accurate or up to date.

This clause does not limit any rights you may have under Australian Consumer Law.

23. Limitation of liability

To the maximum extent permitted by law, Olliva and its owners, employees, contractors, suppliers, partners and service providers will not be liable for any indirect, incidental, special or consequential loss, including loss of profits, loss of revenue, loss of data, loss of opportunity or business interruption arising from your use of our website or purchase of our products.

Where liability cannot be excluded under Australian Consumer Law or other applicable law, our liability is limited to the maximum extent permitted by law.

Nothing in these Terms excludes, restricts or modifies any right or remedy you may have under Australian Consumer Law that cannot be excluded, restricted or modified.

24. Indemnity

You agree to indemnify and hold harmless Olliva, its owners, employees, contractors, suppliers, partners and service providers from any loss, claim, damage, liability, cost or expense arising from:

• your breach of these Terms;

• your misuse of our website or products;

• your violation of any law or third-party rights;

• any false, inaccurate or misleading information you provide to us.

25. Termination

We may suspend or terminate your access to our website or services at any time if we reasonably believe you have breached these Terms or used our website in a way that may harm Olliva, our customers, our business, Shopify or any third party.

Any obligations or rights that by their nature should survive termination will continue after termination, including intellectual property, privacy, limitation of liability, indemnity and governing law provisions.

26. Severability

If any part of these Terms is found to be unlawful, void or unenforceable, that part will be severed to the extent necessary, and the remaining provisions will continue to apply.

27. No waiver

If we do not enforce a right or provision under these Terms, this does not mean we waive that right or provision.

Any waiver must be in writing to be effective.

28. Entire agreement

These Terms, together with any policies linked on our website, including our Privacy Policy, Shipping Policy and Refund Policy, make up the entire agreement between you and Olliva regarding your use of our website and purchase of our products.

29. Changes to these Terms

We may update or change these Terms from time to time by posting the updated version on our website.

The updated Terms will apply from the date they are published, unless otherwise stated.

Your continued use of our website after changes are posted means you accept the updated Terms.

30. Governing law

These Terms are governed by the laws of Victoria, Australia, unless another Australian state or territory is more appropriate based on the registered location of the business.

You and Olliva agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

31. Contact information

Questions about these Terms of Service can be sent to us at:

Olliva
Trading name: Olliva
Email: cla005333business@gmail.com
ABN: 80 987 660 590